Roles & responsibilities
Who does what in every deal
Every escrow case has three clear roles. Knowing them before you start keeps the deal fast, fair and fully protected.
Buyer
- Deposit the full agreed amount into the escrow vault before delivery begins.
- Inspect the goods or services promptly once delivery is confirmed.
- Release funds only after verifying the delivery matches the agreed terms.
- Provide accurate identity and payment details for compliance checks.
Seller
- Ship, transfer or deliver exactly what was described in the deal terms.
- Provide tracking, proof or documentation requested by the escrow analyst.
- Confirm receipt and condition only after the buyer has verified delivery.
- Maintain ownership rights until funds are released from escrow.
PremiumEscrow
- Hold funds in a segregated, insured account until both parties approve release.
- Verify identities and ownership before the case moves to funding.
- Mediate disputes fairly and freeze assets when a claim is filed.
- Maintain a complete audit trail and never release funds without authorization.
Terms of service
The rules that protect both sides
Acceptance of service+
By opening an escrow case or joining our Telegram group, you agree to these terms and authorize PremiumEscrow to hold and disburse funds according to the agreed instructions.
Escrow process+
The buyer funds the vault, the seller delivers, and both parties confirm before release. Either party may request a hold if delivery is disputed. Funds are never released until the dispute is resolved.
Fees+
Fees are shown before a case is funded and are deducted from the released amount unless the parties agree otherwise. Minimum fees apply and are non-refundable once the case is active.
Prohibited transactions+
We do not support illegal goods, regulated items without proper licensing, weapons, gambling, or any transaction that violates applicable law in the buyer's, seller's or our operating jurisdiction.
Dispute resolution+
Disputes are reviewed by a neutral escrow analyst. Both parties submit evidence within the timeframe given. The analyst's decision is final and binding regarding release, return or split of funds.
Limitation of liability+
PremiumEscrow's liability is limited to the amount held in escrow for a given case. We are not liable for losses arising from false information, market changes or events outside our reasonable control.
Privacy & data+
Identity and transaction data are collected only for compliance, dispute handling and regulatory reporting. We do not sell personal data. Full details are in our Privacy Policy.
Changes to terms+
We may update these terms. Active cases continue under the terms in force when funding began. New cases are governed by the latest published terms.
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