Frequently asked questions

Answers before you start

Review the essentials about payments, releases, and disputes. An analyst can answer questions specific to your transaction.

Who pays the escrow fee?+

By default the buyer pays. Either party can be assigned at setup, and split fees can be arranged before funding.

What happens in a dispute?+

Funds stay held while a neutral escrow analyst reviews the case file, evidence, and agreed timeline before any release.

How fast is payout after approval?+

Most approved payouts are processed promptly. International transfers may take 1–3 business days depending on the banking corridor.

Which payment methods are supported?+

Available funding and payout methods are confirmed by the analyst for the parties and region before the deal begins.

When should the seller deliver?+

The seller should deliver only after the analyst has confirmed that the buyer's funds are secured in escrow.

Can the terms change after funding?+

Changes require agreement from both parties and confirmation by the analyst. The original terms remain active until the change is accepted.

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